Ghana Mall Refund Policy
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Item received is damaged or defective.
- Wrong item was delivered.
- Item does not match the description on our website.
- Item is returned in its original condition within 7 days of delivery.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Personal hygiene products (e.g., skincare, undergarments).
- Perishable goods (e.g., food, flowers).
- Customized or personalized items.
- Gift cards.
3. Refund Process
To request a refund, follow these steps:
- Contact our customer support at yenzeghanamall@gmail.com within 7 days of receiving the item.
- Provide your order number, item details, and reason for the refund request.
- If eligible, return the item to our designated address.
- Once received and inspected, we will process the refund within 7-14 business days.
4. Refund Method
Refunds will be issued using the original payment method. If unavailable, store credit may be provided.
5. Late or Missing Refunds
If you haven’t received a refund within the stipulated time, please:
- Check your bank account again.
- Contact your bank or payment provider, as processing times may vary.
- If issues persist, email us at yenzeghanamall@gmail.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at yenzeghanamall@gmail.com.